General terms and conditions

Terms of purchase and supply

The contract is valid with Allsco Gravenbruch Hotelbetriebsgesellschaft mbH. You can purchase your vouchers directly by credit card or by online-banking and have them sent by email to your email account, or you can have the voucher sent by post (pre-paid cash).

The contract is valid with vouchers sent by post (prepay payment) to an address in Europe. We will dispatch the vouchers to you by email free of charge! Only persons of 18 years of age and over are authorized to purchases from our Online Shop.
 

Price and products

Purchased vouchers can be reimbursed up to 14 days after purchase. The voucher has to be sent back to the attention of:
Kempinski Hotel Frankfurt Gravenbruch
Voucher
Graf-zu-Ysenburg-und-Buedingen-Platz 1
63263 Neu Isenburg
Germany

Invoices for tax purposes cannot be issued until the time the actual service is claimed, i.e. when the voucher is redeemed (VAT legislation). No liability will be accepted for delays in postal delivery.
All vouchers are valid for one (1) year and must be redeemed within this period.
Prices do not include V.A.T., as the voucher itself represents a 100% credit. V.A.T. is only reflected in the actual calculation by the hotel.
Photographs may not depict objects exactly as they appear. Offers are subject to change or amendment.


Guarantee and data protection

Your security is the highest priority. Therefore all data such as credit card number, bank code, account number, name and address are transmitted via a secure SSL connection. This ensures that your data can not be accessed by unauthorized parties during transmission via the internet. We also use a range of additional safety measures to ensure your security in our voucher shop.
Your details will be processed with the aid of automated technology. You will only receive advertising from the operator of the online shop.  Your details will not be passed on to third parties


Exchanges and returns

Please return any vouchers which do not meet your expectations, in the original packaging, within 14 days of receipt. As long as you notify us that you wish to cancel within this period, it will be accepted. There is no need for you to state any reason for cancellation. However, there is no right of cancellation if the service is initiated as agreed within the cancellation period. This right of cancellation is valid for customers who are consumers within the meaning of consumer protection legislation.


Right of withdrawal

You can cancel your declaration of contract within 14 days without notice of reasons in a written form (post, email,fax). The deadline starts from the time you have received this right of withdrawal in a written form, but not before the contract closure and as well as before fulfillment our information responsibilities of article 246 § 2 in conjunction with § 1 /1 and 2 EGBGB. For the protection of interests of the withdrawal is the dispatch send in time enough.


Imprint
Please send to attention of:

Allsco Gravenbruch Hotelbetriebsgesellschaft mbH
Graf-zu-Ysenburg-und-Buedingen-Platz 1
63263 Frankfurt / Neu-Isenburg
phone: +49 (0)69 389 88 0
Fax: +49 (0)69 389 88 900
e-mail: reservations.frankfurt@kempinski.com

Allsco Gravenbruch Hotelbetriebsgesellschaft mbH
Manager: Moris Mashali, Hossein Heidary
Commercial register: Offenbach, HRB 11762
Tax number: 035 228 27251