Your security is the highest priority


Your security has top priority to us! When paying by credit card or bank wire all data like credit card number, bank sorting code, account number, name and address are transferred via a secure SSL data connection. The transmission process is certified by our acquirer Six Payment Services. Unauthorized persons cannot read the data you enter during the transfer. 

We use EDP-supported processing of your information. You will receive advertising information such as top offers and news only from Kempinski Hotel Frankfurt Gravenbruch. Of course, you can block this at anytime. This data will not be passed to third persons. All access to, as well as access to other websites operated by Kempinski Hotel Frankfurt Gravenbruch, such as voucher shop-url, is recorded and stored in the log files of the used web servers. Only information transmitted automatically by your web browser to the server is stored in the log files. This information includes especially: IP address, time of server query, operating system, browser type/version, name of your Internet provider, website from which you got to our site, and sites that you access on or other websites operated by Kempinski Hotel Frankfurt Gravenbruch. The provision of only this information prevents inferences being drawn pertaining to your person. This data is stored solely for statistical reasons. 

Other personal data is collected only if you send us this information voluntarily, e.g. via e-mails, inquiries or registration. Of course, you can use our website without providing personal data. However, in this case, we can provide you with individual services, such as the sending of offers, brochures etc., only to a limited extent. If you provide us with personal data, we will use it only for processing your inquiries/bookings, providing other services, as well as for administrative reasons. 

The User agrees that his/her personal data will be stored and, where required, processed. The personal data of Users will be treated as confidential, in accordance with the provisions of the Data Protection Act. 

We will not sell personal data to third parties. Your personal data will be passed or otherwise conveyed to third parties only if necessary for business transactions, or if you give us prior consent. You can revoke your consent at anytime. We may also be obliged to disclose your personal data on the basis of legal requirements or legal procedures. Upon written request, we will inform you about the stored data regarding your person. You can also correct incorrect data and erase impermissibly processed data at anytime. The provisions of the Data Protection Act apply. 

This website uses Omniture, a web analysis service provided by Omniture; Omniture uses "cookies", text files that are stored on your computer and enable the analysis of your usage of the website. The information regarding your usage of this website provided by the cookie (including your IP address) is transmitted and stored on a Omniture server. Omniture will use this information to analyse your usage of the website, to compose reports about website activities for the website’s operators, and to provide other services regarding the website and Internet usage. Omniture may also pass this information on to third parties, if so required by law or if third parties process this data on behalf of Omniture. Omniture will never link your IP address to other data. 

You can prevent the installation of cookies with the corresponding settings of your browser software. By using this website, you consent to the processing of the data collected about you by Omniture in the aforementioned way and for the aforementioned purpose. 

Usage of Facebook social plugins: 

Our websites use social plugins ("plugins") of the social network, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins can be identified on the basis of the Facebook logo (white "f" on a blue tile or a "thumbs-up" icon), or are marked with the addendum "Facebook Social Plugin". The list and the appearance of Facebook social plugins can be viewed here: If you access one of our websites that contains such a plugin, your browser will establish a direct connection with Facebook servers. 

The content of the plugin will be transmitted by Facebook directly to your browser, which will integrate it into the website. That is why we have no influence on the extent of data that is collected by Facebook using this plugin, and therefore we inform you according to our state of knowledge: 

By integrating the plugin, Facebook receives the information that you have accessed our corresponding website. If you are logged in on Facebook, Facebook can allocate the visit to your Facebook account. If you interact with the plugin, e.g. you push the like button or post a comment, the relevant information will be transmitted by your browser directly to Facebook and stored there. If you are not a member of Facebook, Facebook can still ascertain and store your IP address. For the purpose and extent of data collection, and further processing and usage of the data by Facebook, as well as for the relevant rights and setting options regarding the protection of privacy, please refer to the privacy policy of Facebook: 

If you are a Facebook member and do not want Facebook to collect data about you via our websites and link it to member data stored at Facebook, you have to log out of Facebook before visiting our website. You can also block Facebook social plugins with add-ons for your browser, e.g. with the "Facebook Blocker". 

Kempinski Legal Notice:

The provider of this website uses the services of etracker GmbH, Hamburg, Germany ( to analyse usage data. We do not use cookies for web analysis by default. If we use analysis and optimisation cookies, we will obtain your explicit consent separately in advance. If this is the case and you agree, cookies are used to enable a statistical range analysis of this website, a measurement of the success of our online marketing measures and test procedures, e.g. to test and optimise different versions of our online offer or its components. Cookies are small text files that are stored by the Internet browser on the user's device. etracker cookies do not contain any information that could identify a user.

The data generated by etracker on behalf of the provider of this website is processed and stored by etracker solely in Germany by commission of the provider of this website and is thus subject tothe strict German and European data protection laws and standards. In this regard, etracker was independently checked, certified and awarded with theePrivacyseal data protection seal of approval.

The data processing is based on Art. 6 Section 1 lit f (legitimate interest) of the General Data Protection Regulation (GDPR). Our legitimate interest is the optimisation of our online offer and our website. As the privacy of our visitors is very important to us, the data that may possibly allow a reference to an individual person, such as IP address, registration or device IDs, will be anonymised or pseudonymised as soon as possible. etracker does not use the data for any other purpose, combine it with other data or pass it on to third parties.

You can object to the outlined data processing at any time. Your objection has no disadvantageous consequences.

Further information on data protection with etracker can be found here.